Complaint:
The Applicant raised numerous issues about the Respondent’s practice, including that the Respondent: on February 2, 2018 suggested that he try Kinesiology sessions at a later time but “She did not provide any details at all,” leading him to have high amounts of trepidation and thinking that she was “trying to pass [him] off to someone else” and did little to satisfy his concerns about Kinesiology and what that would look like going forward; did not collaborate with him regarding his treatment between February and May 2018; did not understand his emotional or physical needs and “took a huge disinterest in treating [him] as a whole person.”; on November 9, 2017, she informed him that not only had he run out of preapproved physiotherapy sessions, he had exceeded his allocated sessions by two, which left him feeling as though he had been “abandoned.”, claiming that it was the Respondent’s responsibility to track the number of sessions he attended; indicated she was discontinuing physiotherapy because he had “reached a plateau,”, a statement that the Applicant considered was derogatory and not considerate of the way to speak to someone with disabilities; did not support his needs or requests for a maintenance plan; in making the statement that he “reached a plateau” the Respondent caused his removal from the VAC Rehabilitation program by his case manager and the Applicant was “devastated by this surprise news.”; contrary to his express instructions, on February 6 and 15, 2018 she shared with his VAC case manager “highly personal notes” about his disability symptoms and conditions which he considered confidential; on August 13, 2018, he found out by “complete 100% surprise” that the Respondent had shared her physiotherapy report with his family physician.
Incident to Resolution Duration:
1030
days