Complaint:
On January 3, 2019, the Applicant wrote to the College and complained about the Respondent. Specifically, the Applicant expressed concern that the Respondent did nothing to address the anger expressed and actions taken by BOC’s staff towards the Applicant and unjustifiably dismissed him as a patient. In a letter dated March 4, 2020, the Respondent set out his response to the Applicant’s complaint. The Respondent noted that he has never met the Applicant nor examined him. Regarding the Applicant’s complaint about his interactions with the BOC staff, the Respondent referred to notes made by the staff following their encounters with the Applicant and stated that: The staff member who spoke to the Applicant on November 30, 2018 had reported being verbally assaulted by him in an aggressive manner and noted feeling “in shock” about the way in which the Applicant had spoken, causing her to ask a coworker to take over; When the Applicant called the operations manager, he aggressively requested that the member of staff be fired “on the spot” and that he and his family would never set foot in BOC again. The Applicant was told that there would be an investigation into what had happened and that the operations manager would then make an informed decision; After stating that he would never set foot in BOC again, within hours the Applicant was asking to return and purchase sunglasses and the decision was made to try and help the Applicant; The Applicant presented at BOC without an appointment and any confrontation with the previous member of staff was avoided; Following their review of the event on November 30, 2018, it was decided that the member of staff had not done anything wrong and her employment was not terminated; and...
Decision/Outcome:
Decision to take no further action
Incident to Resolution Duration:
614
days